Masterbuild Constructions Pty Ltd
Masterbuild Constructions Pty Ltd (“Masterbuild”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly. We recognise the importance of safeguarding the information entrusted to us and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, communicate with us or engage our services.
1. Information We Collect
Depending on the nature of your enquiry or project, we may collect personal information including:
- Full name
- Company or business name
- Residential or business address
- Postal address
- Telephone and mobile numbers
- Email address
- Property address
- Building plans and architectural drawings
- Engineering documentation
- Survey reports
- Council documentation
- Project specifications
- Photographs supplied by you
- Site photographs
- Property information
- Correspondence between yourself and Masterbuild Constructions
- Any additional information voluntarily provided during enquiries or throughout your project.
We generally do not collect sensitive personal information unless required by law or necessary to provide our services.
2. How We Collect Information
We may collect personal information through:
- Our website contact forms
- Email correspondence
- Telephone conversations
- Face-to-face meetings
- Quotation requests
- Building contracts
- Project consultations
- Site inspections
- Social media enquiries
- Online advertising enquiries
- Third parties authorised by you, including architects, designers, engineers or consultants.
Where practical, we will collect information directly from you.
3. Why We Collect Your Information
Your personal information may be used to:
- Respond to enquiries
- Prepare quotations and proposals
- Assess project feasibility
- Coordinate consultants and subcontractors
- Manage construction projects
- Prepare contracts
- Communicate throughout your project
- Arrange site inspections
- Process invoices and payments
- Comply with legal and regulatory obligations
- Improve our services
- Maintain project records
- Respond to warranty requests
- Resolve disputes if required.
We only collect information that is reasonably necessary for these purposes.
4. Website Analytics and Cookies
Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.
Cookies may collect information such as:
- Browser type
- Device type
- IP address
- Pages visited
- Time spent on the website
- Referral source
- General geographic location
This information is generally anonymous and is used to improve website performance and customer experience.
You may disable cookies through your web browser; however, doing so may affect website functionality.
5. Google Analytics and Advertising
Our website may use services including:
- Google Analytics
- Google Search Console
- Google Ads
- Google Business Profile
- Meta Pixel (Facebook and Instagram)
- Other website analytics and advertising platforms.
These services may collect information regarding website usage in accordance with their own privacy policies.
Masterbuild Constructions does not control how third-party providers collect or process information once it has been transmitted to them.
6. How We Protect Your Information
We take reasonable steps to protect personal information from:
- Unauthorised access
- Misuse
- Loss
- Disclosure
- Alteration
- Destruction
Security measures may include:
- Password-protected systems
- Secure cloud storage
- Encrypted communications where appropriate
- Restricted staff access
- Secure physical storage of documents
- Regular software and security updates
While every reasonable effort is made to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Who We May Share Information With
We only disclose personal information where reasonably necessary to perform our services or where required by law.
This may include:
- Architects
- Engineers
- Building designers
- Surveyors
- Certifiers
- Local councils
- Government authorities
- Utility providers
- Suppliers
- Manufacturers
- Subcontractors
- Insurers
- Legal advisers
- Accountants
- Financial institutions
- Information technology providers
- Cloud storage providers
All third parties are expected to handle your information responsibly and only for the purposes for which it was provided.
8. Marketing Communications
If you contact Masterbuild Constructions or request information, we may occasionally send you information regarding:
- Company news
- Building services
- New projects
- Industry updates
- Promotional offers
- Events
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided where applicable.
We do not sell or rent customer information to marketing companies.
9. Confidentiality
We understand that many building projects involve confidential information.
Unless authorised by you or required by law, we will not disclose:
- Architectural plans
- Building designs
- Pricing
- Engineering documentation
- Project details
- Client information
Project photographs may only be used for marketing purposes with your permission or where permitted by law.
10. Storage and Retention
Personal information is retained only for as long as reasonably necessary to:
- Complete your project
- Meet warranty obligations
- Comply with taxation requirements
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely destroyed or de-identified where practical.
11. Overseas Disclosure
Some electronic services used by Masterbuild Constructions, including cloud storage providers, email services or website hosting providers, may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure those providers maintain appropriate security and privacy protections.
12. Access to Your Information
You may request access to the personal information we hold about you.
Requests should be made in writing using the contact details below.
We may refuse access where permitted by Australian law, including where disclosure would:
- Unreasonably impact another person’s privacy
- Breach legal obligations
- Prejudice legal proceedings
- Reveal commercially sensitive information
Where access cannot be provided, we will explain the reasons where permitted by law.
13. Correction of Information
If you believe information we hold is inaccurate, incomplete or out of date, please contact us.
We will take reasonable steps to correct the information promptly.
14. Third-Party Websites
Our website may contain links to external websites.
Masterbuild Constructions is not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those websites independently.
15. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 16 without the consent of a parent or legal guardian.
16. Changes to this Privacy Policy
Masterbuild Constructions may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices.
The current version published on our website will apply.
17. Contact Us
If you have any questions regarding this Privacy Policy, would like to access your personal information, request corrections or make a privacy complaint, please contact us.
Masterbuild Constructions Pty Ltd
PO Box 638
West Ryde NSW 1685
Phone: 0410 343 233
Email: [email protected]
18. Privacy Complaints
If you believe Masterbuild Constructions has breached your privacy rights, you may submit a written complaint to us using the contact details above.
We will acknowledge your complaint and endeavour to investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Telephone: 1300 363 992
Mail:
GPO Box 5218
Sydney NSW 2001